Image by Katie Harp

Company Policies

Deposits

A fifty percent, non-refundable deposit is required upon all orders at the time of the approved design. For website design and management, clients will review and acknowledge the agreement and approved design(s) by signing a contract for services by Juve Design Co. 

 

Juve Design Co. will not begin any work toward the client project until a deposit is rendered and the service agreement has been signed. 

Payment Methods

Clients will receive two invoices:

1. Initial Deposit (50% of total quoted price) 2. Remaining Balance. 

Clients may choose to pay securely using a credit card from invoice.

Delivery Policy

Once the client agrees to the contract and approves the initial design, Juve Design Co. will immediately begin working on the project and will deliver within the quoted period of time for approval. 

Any major changes that contradict the initial agreement made by the client during the design process can add up to an additional 2-3 weeks to the turnaround time [See Client Responsibilities statement below].

  • A project is not taken to be void unless the agreed-upon payments are clear.

  • A refund policy is not applicable if the required information for the successful completion of the project is not provided at the time of agreement acknowledgment and deposit payment. If there is a delay or failure in the completion of the project due to improper communication from the client, it cannot be attributed to Juve Design Co.

  • If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Juve Design Co. is not liable to follow its delivery or refund commitments.

  • There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.

Client Responsibilities

It is the client’s responsibility to have all of the website’s content ready to send to Juve Design Co. at the time of agreement and deposit payment. This ensures that Juve Design Co. is able to maintain its commitment to a timely turnaround in the delivery of service. 

Examples of website content include, but are not limited to menu tab titles (home, about us, services, gallery, reviews, etc.), photos, reviews, booking calendar, store product descriptions, service descriptions prices, etc. 

 

If the client is not satisfied with any level of work, he or she must immediately bring it to the notice of Juve Design Co. in order to for us to correct any grievances or issues. Any negotiations at a later date will not be entertained.

Refund Policy

Our refund policy has been devised to define the situations under which Juve Design Co. will provide a refund, the procedure for claiming a refund, and the responsibility of Juve Design Co. in circumstances resulting in such a claim. By ordering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

Coverage & Scope

  • Our refund policy covers the refunds by Juve Design Co. and/or a website owned and managed by Juve Design Co. 

  • This policy does not have any application for companies that are not owned or controlled by Juve Design Co. or for persons not employed or managed by Juve Design Co. This includes any third-party service and/or product providers bound by contract and also, any third-party websites to which Juve Design Co.’s website links.

Filing a Complaint

  • At Juve Design Co, we enthusiastically take on every project with the final product in mind

  • A complete, satisfactory website design process is as much our responsibility as the client. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Based on the discretion of various circumstances [deemed below] will a refund be considered. 

  • Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and would like to proceed with a refund claim, it is our request that you write to us at hello@juvedesignco.com to file a refund claim.

Eligibility for Refund

At Juve Design Co. every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide superior results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Website Graphic Design/Publishing or Logo Design
  • Full refund: In cases where the project has not been started or if the initial, approved design style has not been delivered. The Full Refund policy will initiate after receiving the upfront payment and will take up to 90 days to refund the amount.

  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style--unless changes made by the client impact delivery time. The partial refund will be in proportion to the work completed. 

  • No refund: If the project has been completed and uploaded on the server, or if the client decides to terminate the agreement.

Vinyl Design

  • No refunds for vinyl design for apparel or decals. 

  • Vinyl storefronts deposit refunds will be considered if it is determined by Juve Design Co. that the project cannot be completed based on a lack of materials/equipment based on client requirements. 

Limitation of Liability

Juve Design Co.’s liability is bound by the value of the current portion of the project (as per our proposal) which remains incomplete at a given point in time. Juve Design Co. is not obligated for losses due to the services provided/ not provided or the delay in the same at any point in time. The liability to refund holds only if the project has been canceled by the client and such cancellation has been communicated to Juve Design Co. in writing at hello@juvedesignco.com.

 
Processing of Refunds

Refunds will be processed and sent within 90 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project.

Amendments

Juve Design Co. may, at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of the Juve Design Co. website after any such amendments automatically implies your acceptance of the same thereof.